The most likely cause for us to disable your website and email is because of non-payment. Please keep the following in mind:

• You should read our terms and conditions (T&Cs) before you conduct business with us.
• The moment you engage with us, you accept our T&Cs.
• Our T&Cs clearly stipulate the following:
  • It is your responsibility to ensure your payments reach us, not ours.
  • Penalties are incurred for late payments.
• We do not have time to follow up on non-payments, especially EFT payments. If you skip one payment we assume that was an accident, we charge you a penalty and send you a payfast request for payment – this is the only communication you will receive from us regarding a skipped payment. If you skip a second payment, we disable your site and email. We much rather use our time on building relationships with paying clients than trying to rehabilitate non-paying clients.
• Once an account is in arrears and a site and e-mail disabled, it will not be enable again until the account is settled in full.
• If you don’t inform us that you are cancelling your account with us you will be responsible for any billed amounts until your domain reaches end-of-life. Once your domain expired we will stop billing you, and we also will not renew your domain. You still will have an account to pay.
• If you need a person other than yourself to receive your statements you should inform us of the name and email address of the person responsible for your account going forward.
• When you choose to pay via EFT (NOT AN OPTION TO NEW CLIENTS ANYMORE – THIS ONLY APPLIES TO CLIENTS STILL USING THIS METHOD) it is your responsibility to ensure that you make your manual monthly payments, or that the stop order you set up takes place. We have no control over any form of automation should you prefer not to make payment via payfast.
• We INSIST clients using payfast payments (NO CASH, NO EFT). When using payfast future recurring amounts will be charged against the account from which you made your payment. This is the only way in which we can automatically recover invoiced amounts from you.
• The most likely reason for a payfast payment to fail is a lack of funds, or change of a card. A change of card usually happens when you report it as stolen, or it reaches it expiry date.
• When your payfast payment fail we will send you a payfast payment request to catch up again. DO NOT IGNORE PAYFAST PAYMENT REQUEST WE SEND TO YOU – WHEN YOU RECEIVE THESE IT MEANS YOUR ACCOUNT IS IN ARREARS AND WE NEED YOU TO MAKE A PAYMENT.