Our website services and Terms and Conditions of Passionate about Websites (PAW), sellrite.online (SRO) and Mailbox4Me (M4M), in short, are as follows:

  1. Effective 15 September 2021 all clients have to sign our CLIENT AGREEMENT. This is to protect all involved. New clients will receive a copy with their introduction e-mail. Existing clients will be mailed a copy and asked to return it signed before a given deadline.

2.       Clients must understand the difference between PAW, SRO and M4M):

·         PAW specializes in rapid web development and uses only one theme (Integral Pro) and only free plugins to enable my fully functional site in the shortest possible time possible, and at the most affordable price. I understand that should I have different requirements than the examples made available to me in the introduction e-mail I received from PAW, I will not continue with business with PAW but would rather make use of SRO, an affiliate service provider to PAW, who specializes in custom but effective and enhanced e-commerce solutions.

·         SRO specializes in enhanced, custom e-commerce and marketplace solutions and projects may take a longer time to complete, depending on the requirements of the client. Fixed bundles of hours are prepurchased and additional hours, if required, can be purchased. Additional themes and plug-ins will be quoted on and will not be purchased until payment has cleared.

·         M4M specializes in setting up unlimited, own domain e-mail accounts for clients only with the option to migrate to websites in future. By default the minimum fee is R35 per month, more if more than 1 GB space is used and more if additional services are required (no fee for forwarding domain website to a website of our choise, else monthly fees to forward to a domain of client’s choice or have un “under construction” sign put up with basic contact details of the domain owner.

  1. If you do not have a domain yet we will register and pay for the domain – this is included in the setup fee and annual renewals are covered in the monthly fees. As long as we maintain your website we will also pay the annual fee, provided it is a co.za, org.za, net.za, web.za, or com domain. We also register other domains but there are additional setup fees and monthly fees attached to that, and information about additional domain fees can be obtained from the domain lookup tool above, or at https://passionateaboutwebsites.co.za/#extra1 .
  2. If you already have a domain registered, or even hosting set up with another service provider and you want to change your hosting to Passionate about Websites, we will assist to the best of our ability. Unfortunately, as you are the registered owner, this will remain your responsibility.
  3. We will host your site on our servers. Should you have hosting already, it is compatible with our requirements, and if you allow us access to that we will incorporate a discount into our fees.
  4. We run websites on WordPress ONLY.
  5. We specialise in e-commerce and ONLY use Woocommerce for that. PAW’s standard e-commerce solution is aimed at a single shop, single user, with no additional paid plugins. If you wish to implement for example a marketplace the services of SRO will be required where additional paid plugins will be invoiced for.
  6. We believe in South African products for South Africans and implement PayFast as a payment solution for our customers in need of an online payment solution. Payfast is also the only online payment solution we make use of for payments from our clients.
  7. There are some things we DO NOT DO. None of the below three services is our forte. We know enough to also know that you will find someone better to do this for you.
    1. We do not integrate woocommerce shops with Facebook and Instagram shops anymore. Facebook has changed their requirements regarding this and it has become very hard for non-specialists like us to do these integrations. Even though we successfully integrated these shops before, we now leave this to the specialists. We will assist your Facebook and Instagram expert to add linkage codes to their recommended plugins where needed.
    2. We do not do graphic design. We will refer you to our graphics designer if need to have any graphics word done – and you will need to as we require specific graphics for logos, favicons, etc.
    3. We do not do social media marketing. We know what Facebook and Instagram is but we hire professionals to do our social media marketing.
    4. We do not specialise in SEO. We understand the basics and even install tools on your website to assist. We will refer you to specialists in this field should you be interested.
    5. We do not integrate API functions.
  8. In case of non-payment of initial fees and Payfast cannot recover your payment we will not continue with any work on your site. We will deem this as a cancellation on your part. If any work was done (e.g. dummy site, etc) all will be deleted (including any backups) and should you decide to make use of our services again all repeat work will be charged at an hourly rate.
  9. In the case of FIRST non-payment and Payfast cannot recover your monthly recurring payment (usually between the 1st and 7th of each month, and they will try at least twice with 24 hours between attempts) we will run your website until the 15th of the month. It is not our responsibility to approach you should you fail to pay and to re-establish payment – it is your responsibility. If you approach us within that period (1st to 15th of the month in question), we will cancel your current Payfast subscription, and send you a new Payfast link with the initial payment of your monthly fee PLUS an admin fee of R50, and your standard monthly fees following. If no payment by end of business on the 15th of the month in question your website and the last Payfast payment request will be disabled. If no payment from you by the 16th we will cancel your current Payfast subscription. If you approach us to arrange payment for the month in question between the 16th day and the last working day of the month in question you will be sent a Payfast link with the initial payment of your monthly fee PLUS an admin fee of R100, and your standard monthly fees following. That payment needs to be completed by the last working day of the month in question else the following will apply: Your account will be deleted COMPLETELY on the 1st day of the month following and you will lose access to mail, FTP, website, and any other services. If you have not approached us at all during the month in question to arrange for payment your account will be deleted COMPLETELY on the 1st day of the month following and you will lose access to email, FTP, website, and any other services. If your account has not been restored during the month in question following this month we also will not auto-renew your domain. It is up to you then to arrange for a domain transfer before your domain expires else you may lose that as well. If your intention was not to pay us again we suggest you transfer your domain to your new service provider before the end of the month in question. ALL SERVICES FOR SECOND AND REPETITIVE NON-PAYMENTS WILL BE CANCELLED ON THE SEVENTH OF THE MONTH, WITHOUT COMMUNICATIONS, AND WILL ONLY BE RE-INSTATED AFTER ALL FEES ARE RECOVERED PLUS AN ADMIN FEE OF R100 PER INSTANCE. IF NO PAYMENT IS RECEIVED BY THE END OF THE MONTH IN QUESTION ALL SITES AND SERVICES WILL BE PERMANENTLY DELETED, INCLUDING BACKUPS AND YOU WILL NOT BE CONSIDERED A CLIENT OF PASSIONATE ABOUT WEBSITES ANYMORE.
  10. We start with Basic Sites with 1GB space and up to 5-email accounts and all e-commerce sites with 2GB space and up to 5-email accounts. If your usage increases we will up the numbers and amount payable - this to save you money.
  11. ALL packages will have the branding phrase and links of “Made with love by Passionate about Websites” or “Made with love by sellrite.online” at the bottom of all sites we develop BUT this may be removed (not replaced) at an additional fee of R100 per month per site. The option to remove branding is not an option for barter clients.
  12. Should clients run out of hosting space we will automatically increase the space allocated in 1GB increments. When this happens you will be notified via e-mail and if you do not respond to accept or rectify within seven days after we sent you an e-mail your billing amount will be adjusted automatically during the next cycle. We automatically add 50% to this space to allow for backups to be completed. Should backups fail because of lack of space we will also upgrade your account and inform you via email after which new fees will become payable in the next month.
  13. Our PAW sites are designed to trending, modern and functional standards. They are responsive, based on a ONE-Page but with different sections in it to enhance the browsing experience of cell phone users - 80%-90% of your expected visitors. PAW DOES NOT do "x-page" sites as we give you a much better, functional, smart solution. You will be provided with many links to example sites so you can see beforehand what to expect and we will also provide new clients with a Start Here document that will outline the functions of the different sections and what information we will need you to provide us with. If you DO NOT want a one-page theme with possible spin-off pages kindly inform us so we can get you a Payfast link set up for SRO. There are many examples on our website, make sure you know what we can help you with before you make any payment.
  14. When you agree that we may open your site to the public, we consider your website as completed. Except for backups, maintenance and minor corrections, you will be charged at an hourly rate for any other work you require after your site was opened to the public. Minor work will be done on an ad-hoc basis for charity and sponsored sites but if the requests become excessive and time-consuming you will be invoiced.
  15. When clients request admin access to sites we will grant that. However, However, any damage caused to websites by client, consultant of clients, friends or family of consultants, etc. we will not accept responsibility for and time spent to fix or restore a website the client will be charged for.
  16. We run full backups of your site twice a month to make sure all is safe should disaster strike.
  17. We run at least one restore test of your site per month from the most recent backup set available to ensure our backups are functioning the way they should.
  18. We continuously make sure updates are run and security patches are in place to prevent hackers from taking over your site.
  19. We run a banner advertisement program which we encourage you to participate in - this means we will display banner advertisements for you on participating sites and banner ads of those sites will appear on your site. We always attempt not to run ads of sites with the same services or products on one another. PAW clients on books before end 2021 received a discount when they participate in this program.  This discount to PAW clients will be eliminated in future in order to streamline our pricing structures. Effective 1 January 2022 the participation in the banner ad program is COMPULSARY for Barter and Charity clients, and FREE, OPTIONAL service to paying clients.
  20. Our affordable setup fees are different for different types of sites, e.g. basic VS e-commerce site, and more should you require a more complicated setup. This can change at any time without prior notification. Annual increases usually take place in January. PAW setup fees cover a maximum of ten hours of work per unit – eg Basic Site, Woocommerce, Classifieds system. Thus, we will not spend more than eg 20 hours on a woocommerce site, additional work will be charged for. SRO clients pay an initial setup fee (20 hours included) , followed by a monthly setup fee (10 hours included) until the site is completed.
  21. We allow clients of PAW to pay their setup fees in one, two or five months. However, should our relationship ends with a client before the end of the selected period, the remaining balance of the setup fee WILL BECOME PAYABLE immediately.
  22. Monthly fees are affordable, increasing depending on your requirements. This can change at any time without prior notification. Annual increases usually take place in January. Monthly fees differs for basic and e-commerce sites.
  23. No monies are refundable, no matter the circumstance.
  24. All payments are required in advance.
  25. When you make your first payment or start collaborating with us to get your new site going, you indicate to us that you accepted our terms and conditions.
  26. A notice period of one month is required by both parties and any monies are due to be settled within 30 days of termination of the relationship. In the case of bartered sites, any outstanding monies owed by either party will become payable within 30 days of termination of the relationship.
  27. When setting up e-commerce sites or indexing sites sample items will be loaded to assist the client but once that is done the client will have to manage their shop. However, we do render services where we will manage your complete shop if you need that.
  28. If you require us to assist you with resolving problems or simply need more information about our products and services WhatsApp us or book a WhatsApp call.
  29. Any non-standard plug-ins, software and themes (themes only in extreme and exceptional cases) you wish for us to implement on your site will be quoted at a marked-up price of the public price, and will only be purchased once your payment has been cleared. We cannot guarantee that this will work or may appear or function the way you envisaged and no refunds will be given should the product not be used. Clients not accepting our standard features as offered by PAW may make use of our services offered by sellrite.online.
  30. We cannot guarantee the success of your site. Marketing and SEO of your site are for your account. However, once we completed your site we will list your site with Google and Bing. Furthermore, we list all our clients on our website, will create a small blog entry for each client on our site, and mention our clients on our Facebook page at regular intervals. We have compiled a series of tips for success with websites and you may access that from the blog on our website, or download from https://passionateaboutwebsites.co.za/downloads/. We install SEO tools on your site which will guide you with SEO improvements should you edit your pages and post your blogs - please make use of those.  We recommend you make use of AskRoline for all your marketing efforts.
  31. We use statcounter on all sites. You will receive weekly (default) or monthly (let us know if you would like to change the interval) statistics on your visitors. These stats are not comprehensive but they will give you a good indication of the performance of your site. Based on this information you may take steps to increase performance of your website.
  32. We go out of our way to get websites up in the shortest possible time. We can get basic websites up within two weeks and e-commerce sites probably within four to eight weeks, depending on the complexity of your shop and products/services. When we take on new clients we will make it clear to you when we will commence work on your site. Paying customers always get preferential time slots to barter or charity/sponsored sites. Most delays we experience come from customers not providing us with the information we request, incomplete information, or in a format we have to re-type (e.g. screenshots rather than text). When this is the case know that we will not be bullied into assisting you when you demand our attention while we work with clients providing information as we request. If you were non-responded for any period (days, weeks, months, years) to our requests for information, or provided incomplete information, you will have to fall in the back of the queue and wait your turn. Should you get stuck on graphics and logos we suggest you make use of NB Design & Print.
  33. We sometimes barter with clients where we may make use of their services on an ongoing basis. We barter on a Rand-to-Rand basis – at normal pricing. We manage a travel blog and will almost always consider bartering with places of accommodation meeting our requirements. Other service providers are welcome to provide us with details of their products and services should they want us to consider a barter deal.
  34. Bartered clients will only be accommodated under the flag of PAW and never under the flag of SRO.
  35. PAW will invoice barter clients, and barter clients will counter invoice PAW as agreed – either a fixed monthly amount or as work is completed per task/project.
  36. A limit is set for both PAW and barter clients – this is to ensure neither party gets “abused” or one party has no or limited benefit while the other is the only enjoying benefit from the agreements.
  37. Barter limits may swing either way which means that at times PAW may be in credit, and other times the client may be in credit.
  38. Limits for bartered clients will be set for most clients to the value of 12 months monthly fees charged for web-related services. This may be changed at the discretion of PAW as we learn more about the fees of clients and our usage of the services offered by clients.
  39. When the barter limit is reached by either party work has to be done, services rendered or payment has to be made to reduce the balance to below the limit.
  40. If no payment can be made to PAW from barter clients when credit limits are reached barter clients will be subject to the same rules as paying clients when payment is not made, and sites and e-mail accounts will be disabled.
  41. Barter clients who have become sedentary and have not contributed to the development of their site or allowed PAW any benefit of the barter agreement in place will automatically be converted to paying clients two months before the next anniversary of their domain renewal. PAW will not continue to sponsor domain fees and hosting fees for non-participating barter clients. If no payment is received for any outstanding balances one month before domain renewal, the domain will not be renewed and the site and e-mail will be closed.
  42. When services are terminated by either party any balances on barter accounts need to be settled within 30 days, either by work completed, services rendered or by payment in cash.
  43. Default barter limits for places of accommodation will be set at the peak rate for two persons per night X nine for Gauteng, at the peak rate for two persons per night X 30 for provinces bordering Gauteng (ie Limpopo, Mpumalanga, Free State, North West), and peak rate for two persons per night X 51 for provinces not bordering Gauteng (ie Northern Cape, Western Cape, Eastern Cape and Kwazulu Natal).
  44. Bookings by PAW with bartered clients offering accommodation will be subject to the same conditions as for standard clients, at any rate, and any dates available to standard paying customers. This means PAW will not get preferential rates nor will PAW be excluded from booking during peak times. The only exclusion will be when there is an arrangement that the client will be published in which case arrangements will be made not covered by these terms and conditions.
  45. We will add your cell number to a WhatsApp group where we communicate urgent messages to clients, and we will also add you to an e-mail distribution group for important announcements.
  46. Work on your site will not commence until your initial payment is made. Thereafter, the first monthly payment will take place between the first and seventh of the following month, and future monthly payments will all be synced to the first of each month.
  47. We give some clients discounts on our prerogative and for various reasons. No client will be entitled to any discounts.
  48. Where we do allow discounts a maximum of two types of discounts will be allowed per client, e.g. EKSSEA, Buffer-the-Blow, pensioner, NPO. Discounts won during competitions are excluded from this and may not be used in conjunction with any other discounts.
  49. We do pay commissions to third parties on monthly fees in the following manner: The person developing the site, the entity responsible for the administration of the site, and a referral fee to current clients, current developers, and current/registered lead generators. Ad hoc referral fees are not payable. No commissions are payable on additional domain registration fees, additional domain monthly fees or additional domain renewal fees.
  50. A maximum of one type of commission PER CLIENT will be payable to current clients, current developers, and current/registered lead generators, and the type of commission will be determined by the primary role played by the current client, current developers and current/registered lead generator.
  51. Commissions earned during Month One are calculated & penned during days One to Six of Month Two, and then paid before or on the 7th of Month Two. Remuneration slips are provided by the 7th of Month Two.
  52. On request, and at no extra cost, a page similar to this will be set up for current clients to enable them to earn referral fees, and registered lead generators will also be assisted upon request.
  53. Utmost care is taken to ensure we load the correct text, pictures & photos, and downloadable documents on your website. However, we will not accept any responsibility for any losses clients may suffer as a result of incorrect information on your websites. It is the responsibility of clients to test all functions and check all text of their websites and inform us of any corrections we need to make.
  54. Utmost care is taken to ensure backups of your site are executed properly and we test backups at least once a month to ensure a restore will be possible. However, we will not accept any responsibility for any losses clients may suffer as a result of the loss of a site for any reason and to any degree and where restoration is not possible.
  55. Utmost care is taken to ensure security controls are in place to prevent hackers from disabling functionality or disallowing access to your site. However, we will not accept any responsibility for any losses clients may suffer as a result of the loss of a site for any reason and to any degree.
  56. Access to websites will be limited to Author status for persons wishing to update blogs, etc and Shop Manager status for e-commerce sites. Any requests for full admin access will be honoured, either for owners to edit settings and updates other than blogs, or third parties appointed by owners to access sites. In the case where Admin access is granted the following will apply:
    1. PAW/SRO will not accept any responsibility for damage to websites, backups failing, any functions failing, deletions of any kind, and failures of any kind.
    2. PAW/SRO will charge per hour for troubleshooting, repairing, and restoring damaged websites. even rebuilding sites from scratch if needed. where owners or third parties had access or gave access to third parties using their login details.
  57. We reserve the right to update these Terms and Conditions as we need to protect ourselves, our clients, our outsourced service providers, our developers, and our registered lead generators.
  58. Last update of these terms and conditions: 2022/06/13